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Orders and Inquiries

To place an order or to enquire about the products listed or custom synthesis, telephone or write to:

SYN Pharmatech Inc.,

398 Laird Rd.,
Guelph, Ontario

Canada, N1G 3X7

Email: info@synpharmatech.com

To ensure accuracy,please provide the following information if possible: 

1.   Compound name 
2.   CAS numbe

3.   Quantity 

4.   Desired purity

Terms and Conditions of Sale:

1. Acceptance:

SYN Pharmatech acknowledges receipt of Buyer's order, and accepts Buyer's order expressly conditional on Buyer's assent to the terms and conditions herein contained, whether additional to or different from those in Buyer's purchase order or any other form or document herebefore or hereafter supplied by Buyer  to SYN Pharmatech.

2. Terms:

Terms are net 15 days, CIF. We reserve the right not to accept the cancellation of order.

3. Prices:

All prices are listed in U.S. Dollars. Duty, applicable taxes, freight charges and any special packaging charges are excluded and will be added to the invoice. Products and prices are correct at the time of printing but are subject to change without notice. Current prices will be confirmed at the time your order is placed.

4. Payment: 
If paying by cheques, please make payable to: SYN Pharmatech, Inc.. For International accounts, wire transfer is preferred. Our payment terms are Net 30 days to approved accounts. A 1.5% monthly surcharge will be added to invoices with outstanding balances over 30 days.

5. Lost or Damaged Shipments:
Products are sold F.O.B. shipping point, fully insured at the buyer's expense. However, if assistance is required in filing a claim for a lost, incomplete, or damaged shipment, we will be happy to help you.
6. Shipping:

It’s one of our primary business goals for providing our customers the quickest and most efficient shipping method. Our standard shipping method is using DHL Express. If customers choose to use their own shipping account, please state on purchase order. Any taxes or charges imposed by governmental authority are in addition and on the Buyer's account. We reserve the right to change the requested method of shipment.
7. Purity:

SYN Pharmatech considers quality an essential criterion for every product. All chemicals listed are subjected to exacting test in our own quality control department for determination of purity. The purity and physical constants stated in the alphabetical section and on our labels are typical values; they may vary slightly from batch to batch. If more information is needed concerning quality, please contact us.

8. Toxicity and Hazards:
All of our chemicals should be handled only by qualified personnel trained in laboratory procedure and familiar with the potential hazards. Information is not available on the possible hazards of many compounds. The absence of a warning must not be interpreted as indication of safety.
The ultimate responsibility for the proper handling of any and all chemicalslies with the user. All goods sold by SYN Pharmatech carry the condition that liability for any injury, loss or damage whatever to persons or real property resulting from the handling lies with the user. Acceptance of our goods binds the customer to these terms.

9. Warranties:

SYN Pharmatech warrants that its products shall conform to the description of such products as provided in SYN Pharmatech's catalogue. This warranty is exclusive, and seller makes no other warranty, expressed or implied, including any implied warranty of merchantability or fitness for any particular purpose.
Each compound from SYN Pharmatech is warranted to meet the specifications set forth on its label and in the Certificate of Analysis (COA), as of the time of shipment from the company. In the situation of a compound is ever found doesn’t meet specifications, we will solve the problems with no charge on you. It is fully refundable if we fail to solve the problems. SYN Pharmatech shall not be liable for any incidental, consequential or contingent damages.
Buyer must notify SYN Pharmatech within five days after the products have been received or such products shall be deemed to have been accepted.

No license or immunity under any patent is granted or is to be implied by or from the sale of any product. 
10. Use of Products:
SYN Pharmatech's products are intended primarily for laboratory research purposes, and unless otherwise indicated on the form of SYN Pharmatech's invoice or on products labels are not to be used for any other purposes.
Buyer agrees to indemnify and hold SYN Pharmatech Inc. harmless from and against any and all losses damages and expense whatever or however caused,arising from any use by Buyer of the product; and assumes all risk andliabilities resulting from the use of the products whether used singly or in combination with other products. 

11. Patent Disclaimer:
The responsibility of all patent considerations in the use of our chemicalsrests solely with the user. Suggestions and recommendations for the use are not to be taken as a license to operate under or to infringe any patent.

12. Return Policy: 
Our Customer Service is available to assist you get a problem arise with your order. In meeting our customer's satisfaction, we will try to resolve each situation in an equitable manner. Items that are proven defective or non-conforming to our specifications will be replaced at no charge or, at our discretion; a credit memo will be issued upon receipt of returned goods. In no event shall the replacement or credit exceed the purchase price of the material. All claims for replacement or credit must be made within 30 days of receipt of goods with authorization from our customer service. Return shipments may not be accepted without prior authorization. In no event shall we be liable for any incidental or consequential damages.